B2 – Upper intermediate
In sales or in business it can be easy or challenging to close a deal. It is also important for a person in sales to be reminded that he represents not only himself but also the company.
Read the article below for tips on how to better communicate with customers.
1. As a consumer, which ones do you look out for when doing business with someone?
2. Have you experienced bad customer service? How did you handle it?
3. What are some of the companies that you trust because of how they treat you as client?