{"id":18151,"date":"2021-05-10T08:03:35","date_gmt":"2021-05-10T06:03:35","guid":{"rendered":"https:\/\/phoneenglish.es\/blog\/?p=18151"},"modified":"2021-06-07T10:54:07","modified_gmt":"2021-06-07T08:54:07","slug":"store-returns","status":"publish","type":"post","link":"https:\/\/phoneenglish.es\/blog\/2021\/05\/store-returns\/","title":{"rendered":"Store Returns"},"content":{"rendered":"\n<p><strong><em>B2 &#8211; Upper Intermediate<\/em><\/strong><\/p>\n\n\n\n<p>Store return policy is considered one of the most important factors in customer&#8217;s purchasing decision. Customers want the guarantee that they can return the product they bought with no hassles. Therefore, it is necessary for companies to set reasonable return policies. However, do customers really take the time to understand them?<\/p>\n\n\n\n<p>Listen to this audio and read the transcript on store returns.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-randall-039-s-esl-cyber-listening-lab wp-block-embed-randall-039-s-esl-cyber-listening-lab\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"GU7Sj59Thf\"><a href=\"https:\/\/www.esl-lab.com\/difficult\/store-returns\/\">Store Returns<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;Store Returns&#8221; &#8212; Randall&#039;s ESL Cyber Listening Lab\" src=\"https:\/\/www.esl-lab.com\/difficult\/store-returns\/embed\/#?secret=oJQOmOB11V#?secret=GU7Sj59Thf\" data-secret=\"GU7Sj59Thf\" width=\"580\" height=\"327\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Discussion Questions:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>What is wrong with the sweater according to the customer?<\/li><li>Why isn&#8217;t the customer allowed to return the product?<\/li><li>Have you returned a product before? How did it go?<\/li><li>What is the usual return policy in your country? Do you carefully read the terms and conditions in a return policy?<\/li><li>Have you ever had any other problems returning products and getting a refund?<\/li><\/ol>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>B2 &#8211; Upper Intermediate Store return policy is considered one of the most important factors in customer&#8217;s purchasing decision. Customers want the guarantee that they can return the product they bought with no hassles. Therefore, it is necessary for companies to set reasonable return policies. However, do customers really take the time to understand them? [&hellip;]<\/p>\n","protected":false},"author":31,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[49,291,162,503,292,8703,290],"class_list":["post-18151","post","type-post","status-publish","format-standard","hentry","category-homework","tag-audio","tag-b2-upper-intermediate","tag-business","tag-business-business-english","tag-first-certificate-fce","tag-listen","tag-listening"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Store Returns | phone english blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/phoneenglish.es\/blog\/2021\/05\/store-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Store Returns | phone english blog\" \/>\n<meta property=\"og:description\" content=\"B2 &#8211; Upper Intermediate Store return policy is considered one of the most important factors in customer&#8217;s purchasing decision. Customers want the guarantee that they can return the product they bought with no hassles. Therefore, it is necessary for companies to set reasonable return policies. However, do customers really take the time to understand them? 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