{"id":8319,"date":"2018-05-11T12:16:10","date_gmt":"2018-05-11T10:16:10","guid":{"rendered":"https:\/\/phoneenglish.es\/blog\/?p=8319"},"modified":"2026-04-21T07:35:04","modified_gmt":"2026-04-21T05:35:04","slug":"the-customer-is-always-right-is-wrong","status":"publish","type":"post","link":"https:\/\/phoneenglish.es\/blog\/2018\/05\/the-customer-is-always-right-is-wrong\/","title":{"rendered":"“The Customer Is Always Right” Is Wrong"},"content":{"rendered":"\n

B2 – Upper Intermediate<\/em><\/strong><\/strong><\/em><\/p>\n\n\n\n

We have heard the  slogan  “The Customer is always right”  several times and often, this attitude that the customer is always right negatively affects the company as it goes to great lengths to meet customers’ needs. But what if the customer isn’t always right? <\/p>\n\n\n\n

Read the article below and know the reasons this old adage isn’t always right.<\/p>\n\n\n\n

https:\/\/www.hatchwise.com\/resources\/the-reasons-why-the-customer-is-always-right-is-wrong<\/a><\/strong><\/p>\n\n\n\n

Discussion Questions:<\/strong><\/p>\n\n\n\n

    \n
  1. What could happen if a company adopted the “customer is always right” policy?<\/li>\n\n\n\n
  2. What are the effects of this policy to the company and to the employees? Do you think the advantages outweigh the drawbacks? Share your insights.<\/li>\n\n\n\n
  3. Share your insights on this statement, “Businesses should abandon ‘The Customer Is Always Right’ once and for all — ironically, because it leads to worse customer service.<\/em>“<\/li>\n\n\n\n
  4. What can companies do to give customers good service, but at the same time, keep their own employees happy?<\/li>\n\n\n\n
  5. What can you say about this, “You can’t treat your employees like serfs. You have to value them … If they think that you won’t support them when a customer is out of line, even the smallest problem can cause resentment.<\/em>“<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    B2 – Upper Intermediate We have heard the  slogan  “The Customer is always right”  several times and often, this attitude that the customer is always right negatively affects the company as it goes to great lengths to meet customers’ needs. But what if the customer isn’t always right?  Read the article below and know the reasons this […]<\/p>\n","protected":false},"author":38,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[291,8710,292,289,293],"class_list":["post-8319","post","type-post","status-publish","format-standard","hentry","category-homework","tag-b2-upper-intermediate","tag-business-and-business-english","tag-first-certificate-fce","tag-reading","tag-text"],"yoast_head":"\n"The Customer Is Always Right" Is Wrong | phone english blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/phoneenglish.es\/blog\/2018\/05\/the-customer-is-always-right-is-wrong\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\""The Customer Is Always Right" Is Wrong | phone english blog\" \/>\n<meta property=\"og:description\" content=\"B2 – Upper Intermediate We have heard the  slogan  “The Customer is always right”  several times and often, this attitude that the customer is always right negatively affects the company as it goes to great lengths to meet customers’ needs. 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