Apple Removes Customer Reviews

B1 – Intermediate

Apple has removed its customer reviews and ratings from all products of the Apple website. The company has stayed silent about this matter. It’s still not clear though as to why this has happened.

Read the article to find out more about this news.

https://breakingnewsenglish.com/1911/191125-customer-reviews.html

Discussion Questions :

  1. Why do you think Apple removed the customer review section?
  2. What is your opinion about Apple removing their customer review section?
  3. If a page/product/service, especially online, does not have any reviews/review section, does it make you less interested in their product or service? Talk about it.
  4. If the product or service has mixed reviews, how do you decide which to believe?
  5. How important are customer reviews for customers and businesses?
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18 replies on “Apple Removes Customer Reviews”

1. Why do you think Apple removed the customer review section?
Really, I don’t understand why do apple done its, because I think that feedback the other people are important for decide about a product. The people’s opinions are so importants, and I think that remove the customer revies is a fall by apple.
2. What is your opinion about Apple removing their customer review section?
I don’t agree; how I explained before, to have the possibility of read opinions about of product that I am interesting for me is important. The opinions help me take a decision, and to have the posibility of read other opinions about a product gives me true.
the customer review section is a guide for me, I need the feedback the other people for take a decision.
3. If a page/product/service, especially online, does not have any reviews/review section, does it make you less interested in their product or service? Talk about it.
Exactly, if I can’t read or obtain information cause me suspicious about a product or service, and I search other places.
4. If the product or service has mixed reviews, how do you decide which to believe?
I like to find diverses asnwer; its make me confidence more in the brand or the company that provide the product.
When there are different review, with opinions very well and very bad; I usually review other page that can give me information about this, and I try to read other page online that haven’t relation with the brand.
5. How important are customer reviews for customers and businesses?
I think that is very important, because the client will trust more about the product, if he/she have access to review different opinion. Also, I think if the information that provide have mixed review is more credible, because provide different opinions about a same product.

You are doing a great job continuing with your writing practice.

Look at a correction you can make in this sentence:

Really, I don’t understand why do apple done its, because I think that feedback the other people are important for decide about a product.

I really don’t understand why do Apple did this., because I think that feedback from the other people is important in deciding about a product.

Keep writing.

1. Probably, it was a business strategy. Apple is a different company from others…. quite hermetic.

2. Customers have the right to know the opinions of the products before buying them. It is good for people to know the opinion of other customers. In my thoughts, removing the reviews section was a bad decision from Apple.

3. Sure. Nowadays, every online purchase requires to know opinions, because you cannot see the product before buying it. In situ is different, because the seller can help you and solve your doubts. In any case, it is always good to know opinions from other customers.

4. I always check the bad reviews first. Then, the best ones. And also check the total number of reviews (5 reviews is not the same that 500…). Also, I understand that some reviews can be fake, so I try to be realistic. Finally, if there are more bad reviews than good ones, I don’t buy the product.

5. Reviews are important because they allow us to know different opinions about something, whether bad or good. Also, for companies, reviews are good because they can improve their products.

You are doing a good job by continuing with your writing practice.

Impose these minor changes in this sentence to improve it a bit:

In my thoughts, removing the reviews section was a bad decision from Apple.

In my opinion, removing the reviews section was a bad decision by Apple.

To more entries from you!

1. I think that it would be a commercial strategy.
2. Well, it is true that not all the customer reviews are a valid information (competences can use this way for their own interest).
3. In that case the brand is very famous and they don’t need more publicity.
4. I prefer to hear the opinion of my college and friends, before read comments. Not all the opinion can be the truth. We have to take care. If the product worked in the past, it’s probably you take another product of Apple in the future.
5. It depends, if the product or brand is new, it could be important to decide the acquisition of a product.

Welcome to the Phoneenglish blog! Good job writing your answers.

Look at how this sentence can be written a bit better:

I prefer to hear the opinion of my college and friends, before read comments.

I prefer to hear the opinions of my colleagues and friends, before reading comments/reviews.

Keep working on improving your skills through this exercise. Until your next entry.

1. I think Apple is a brand with a good reputation because its products have a good quality and design. Despite of that, they are expensive, and not free of faults, so the decision to purchase its products is not easy.

2. How important are customer reviews? Precisely for my previous answer, for the balance between good and bad things, I understand that there may be customers that wants know the experiences of other customers. Personally, I read the reviews but I only take them into account when they are a lot, not just a few because when a product is sold for milions of units around the world, a few are not representative. Besides, I think there is a bias in the reviews: In my opinion it is more common to leave reviews when the customer had a bad experience than when it’s been good.

3. Why do you think Apple removed the customer reviews section? I don’t know but I supose it’s been a change in the mind of head management who thinks that the reviews do not offer a good information of their products.

You are doing a good job with your writing practice.

See some minor things you can change to improve these sentences:

I think Apple is a brand with a good reputation because its products have a good quality and design. Despite of that, they are expensive, and not free of faults, so the decision to purchase its products is not easy.

I think Apple is a brand with a good reputation because its products have a good quality and designs. Despite of that However, they are expensive, and not free from vulnerabilities/weaknesses. So, the decision to purchase its products them is not easy.

Keep it up!

1. What do you think of Apple? I think that Apple is a good brand with good products but not as much that they think so. Their products are very expensive and their clients are paying mostly the brand.

2. How important are customer reviews? I think that it is important for someone who doesn’t know our the product or the brand and they want to get information about it. Sometimes you get more doubts reading the review that helps they given.

3. Why do you think Apple removed the customer reviews section? I don’t know what say. It could be a mistake or maybe that they don’t want to have more bads comments in their website.

You are doing a very good job so far! Well done writing your answers.

Here is a better way to express this sentence:

I think that Apple is a good brand with good products but not as much that they think so.

I think that Apple is a good brand with great and innovative products but they are not as excellent as they think so.

Keep going with your writing practice.

1. What do you think of Apple?
I think Apple has made a mistake. It is possible that the removal of customer reviews was due to an accident, but Apple should have communicated it on the web, indicating that it is provisional, otherwise it would be worrying about Apple’s transparency.

2. How important are customer reviews?
For me it is not important, I never read them, but I understand that many people follow these comments to decide their purchase.

3. Why do you think Apple removed the customer reviews section?
I think it was a mistake or an accident, I don’t think Apple plays with its reputation with an issue like this.

Keep in mind, “consistency is what transforms average into excellent”.

Take a look at a better way to revise this sentence:

It is possible that the removal of customer reviews was due to an accident, but Apple should have communicated it on the web, indicating that it is provisional, otherwise it would be worrying about Apple’s transparency.

It is possible that the removal of customer reviews was due to an accident, but Apple should have communicated it on their website, stating that it is provisional. Otherwise, Apple’s transparency could be questioned by their customers.

You are doing a good job enhancing your writing skills. Keep at it!

1. What do you think of Apple?
Apple is a great company, Apple has products that look very good. I think Apple does a great marketing work because in my opinion apple products are way more expensive than what they should be.
2. How important are customer reviews?
For me it is very important to have access to customer reviews before buying something especially if it is expensive. Costumer reviews are helpful when you’re buying something because comments and pictures that previous costumers share can give you a better idea of how the product looks and if it works for its purpose so this information can help you decide whether or not to buy certain product.
3. Why do you think Apple removed the customer reviews section?
I think apple removed this section for a matter of pride, they believe that their products are the best and are unbeatable. They are sure that their clientele is very loyal to them and that they don’t have nothing bad to say about the products.

Good going practicing your writing. Keep doing this exercise in order to get better and better at it.

Here’s a better way to write this sentence:

I think apple removed this section for a matter of pride, they believe that their products are the best and are unbeatable.

I think Apple removed this section as a matter of pride. They believe that their products are the best and that they are unbeatable.

Looking forward to your next entries.

1. What do you think of Apple?

I think that Apple is a great company. I have a lot of products from them, although not always the quality they have is adequate to the price, sometimes it is much the Apple name and little quality.

2. How important are customer reviews?

Customer reviews are more important for others companies, companies that are more little or less famous. In my opinion I know the company since a lot of years and I dont see the costumers revies.

3. Why do you think Apple removed the customer reviews section?

I think that is a bad idea, but in a company like this is not so important because people will buy

Well done writing your answers down. Keep going with this exercise to improve more and more.

See how you can enhance this sentence a bit. Also be mindful about your spelling.

In my opinion I know the company since a lot of years and I dont see the costumers revies.

In my opinion, since I’ve already known the company for a lot of years, and I don’t look at the customer reviews anymore.

Cheers to your next entries!

I think that Apple is a great company, due to the fact that thanks to their products they have created a before and after in the technology age, but on the other hand, I don’t like that they sell their products so expensive, since really their construction is cheap. But hey, this is why what they really sell is status and the experience of feeling rich.

Reviews and feedbacks are very important when buying, because you can see what other buyers think about that product they have used, and the fact that Apple has removed it, either by mistake or on its own, are depriving the opportunity to comment on their products, perhaps because they are bad reviews.

Good job expressing your thoughts through writing.

Here is a correction for you:

I don’t like that they sell their products so expensive
I don’t like that they sell their products with very high prices

or

I don’t like that they their products are so expensive

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