B2 — Upper Intermediate
Sometimes, people write emails in a hurry and forget to use polite language. A short reply or an unclear message can easily be misunderstood and hurt someone’s feelings.
On the other hand, a kind greeting, clear explanation, and respectful tone can make communication much more pleasant.
Taking a few extra minutes to review an email before sending it can help avoid misunderstandings and maintain good relationships.
Listen to this audio and read the transcript about rude emails.
https://www.bbc.co.uk/learningenglish/english/features/6-minute-english_2026/ep-260702
Vocabulary Questions:
- What does “to belittle someone“ mean? ”The fight response can make us belittle someone.” Use the expression in a sentence. Give a synonym.
- What does “to get something off one’s plate” mean? ”Then the flight response is when people try to protect themselves by withdrawing or avoiding. They won’t reply, or if they do reply, maybe they don’t answer all of the points in the email. They’re just trying to get it off their plate.” Use the phrase in a sentence. Give a synonym.
- What does “to put someone in their place” mean? ”Emails that are hostile in tone and language, or even cc’ing senior personnel in on the message in order to elevate an issue and put someone in their place.” Use the term in a sentence. Give a synonym.
Discussion Questions:
- Have you ever received an email that you thought was rude? What happened? What should you do if you receive a rude email?
- Why do you think some people write rude emails?
- How can people write professional and respectful emails?
- How does the tone of an email affect the reader?
- Why is it important to proofread an email before sending it?
- Do you think emails are more likely to cause misunderstandings than face-to-face conversations? Why?