B2 – Upper intermediate
A study suggests that taking the train to work makes people happier. But what if you encounter inconveniences related to punctuality or reliability or ticket-buying facilities and others?
Find out why Virgin Trains topped the complaints list across all rail services in Britain.
Virgin Trains West Coast tops rail complaints list
Discuss:
1. How would you rate your city or country’s rail service performance?
2. Do you have a complaint or have you ever complained about the rail service in your city or country?
3. How else can the train service be improved in Spain?
4. What is your reaction on Virgin’s statement that complaints were not the ultimate measure of passenger satisfaction? What do you think is the true measure of commuters’ satisfaction?