Things Not to Say in Sales or Business

B2 – Upper Intermediate

In sales or in business it can be easy or challenging to close a deal.  It is also important for a person in sales to be reminded that he represents not only himself but also the company.

Read the article below for tips on how to better communicate with customers.

https://www.entrepreneur.com/growing-a-business/never-say-these-7-things-in-sales/244982

Discussion Questions:

1. As a consumer, which ones do you look out for when doing business with someone?
2. Have you experienced bad customer service? How did you handle it?
3. What are some of the companies that you trust because of how they treat you as client?

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4 replies on “Things Not to Say in Sales or Business”

I can relate to these tips!

I think, above all the promotions or offerings a company can try to sell, trust and commitment with the client is everything.
There´s nothing worse while trying to buy something in shop, for example, than having to deal with a seller that is trying to convince you (in an annoying way) to get a client card or to recommend stuff you are not interested in.
If a client is interested in your service, appreciate the value of handling their request through respect and a useful opportunity.

Well done writing your answers to our questions. Your efforts are much appreciated.

Here is a sentence you can still improve:

There´s nothing worse while trying to buy something in shop, for example, than having to deal with a seller that is trying to convince you (in an annoying way) to get a client card or to recommend stuff you are not interested in.

There´s nothing worse than while you are trying to buy something in a shop,, for example, than and you have to deal with a seller who is trying to convince you, in an annoying way, to get a client card or recommending stuff you are not interested in.

Keep up the good job!

I find this very useful, as I believe not many people know how to handle their customers.. Or how to keep them interested in your company. The customers are the first asset of a company and we have to look after them. Thanks for sharing!

Glad to hear you found this helpful for you. Please see how you can use more specific words here:

I find this very useful, as I believe not many people know how to handle their customers.. Or how to keep them interested in your company. The customers are the first asset of a company and we have to look after them.
> I find this very useful as I believe not many companies/entrepreneurs know how to handle their customers or how to keep them interested in their company. The customers are the most valuable asset of any company and we have to look after them.

Well done!

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