B2 – Upper Intermediate
In sales or in business it can be easy or challenging to close a deal. It is also important for a person in sales to be reminded that he represents not only himself but also the company.
Read the article below for tips on how to better communicate with customers.
https://www.entrepreneur.com/growing-a-business/never-say-these-7-things-in-sales/244982
Discussion Questions:
1. As a consumer, which ones do you look out for when doing business with someone?
2. Have you experienced bad customer service? How did you handle it?
3. What are some of the companies that you trust because of how they treat you as client?
6 replies on “Things Not to Say in Sales or Business”
Hi everyone. Today I have had my first class. It is nice to read about this topic, as I am a part of the sales rep department.
After reading the 7 norms you shouldn’t mention in a conversation with a customer, it came to my mind how we can build trust with our customers. In my opinion, our behaviour and asking questions to find solutions for the needs are the best options. But, as well depeding on the relationship they have and for how long they have been working together it could vary. From my experience, people like to hear what we do what we do and why we chose this option instead others to find the solution to their paint point. Focusing on the customer’s interests I think it usually builds a good relationship based on trust. Thanks for bring this topic.
Welcome to the Phoneenglish blog. We appreciate sharing your thoughts about this topic.
Take a look at how this sentence can be revised with proper word order and some words you can use better:
To more entries from you!
I can relate to these tips!
I think, above all the promotions or offerings a company can try to sell, trust and commitment with the client is everything.
There´s nothing worse while trying to buy something in shop, for example, than having to deal with a seller that is trying to convince you (in an annoying way) to get a client card or to recommend stuff you are not interested in.
If a client is interested in your service, appreciate the value of handling their request through respect and a useful opportunity.
Well done writing your answers to our questions. Your efforts are much appreciated.
Here is a sentence you can still improve:
Keep up the good job!
I find this very useful, as I believe not many people know how to handle their customers.. Or how to keep them interested in your company. The customers are the first asset of a company and we have to look after them. Thanks for sharing!
Glad to hear you found this helpful for you. Please see how you can use more specific words here:
I find this very useful
,as I believe not many people know how to handle their customers..Or how to keep them interested in your company. The customers are the first asset of a company and we have to look after them.> I find this very useful as I believe not many companies/entrepreneurs know how to handle their customers or how to keep them interested in their company. The customers are the most valuable asset of any company and we have to look after them.
Well done!