Fast food chains are embracing artificial intelligence (A.I.) to revolutionize the drive-thru experience. From voice-activated ordering systems to automated menu suggestions, A.I.-powered drive-thrus aim to speed up service, reduce errors, and enhance customer convenience. Wendy’s is investing in this technology, using machine learning and natural language processing to understand orders more accurately and personalize recommendations. While A.I. drive-thrus promise efficiency and innovation, they also raise some questions. As the fast food industry goes high-tech, A.I. is reshaping the way customers order their favorite meals.
Watch the video to know more and be able to answer the questions below:
VOCABULARY QUESTIONS:
- What does “behind-the-scenes” mean”? Ex. Wendy is now using AI to take your drive-thru orders. Let’s take a look at the behind-the-scenes of the new technology and put it to the test. Make a sentence using this expression.
- What does the phrasal verb “step in” mean? Ex. Ordering something not on the menu, that’s when human stepped in. Use it in a sentence.
- What is the meaning of “driven by” in this sentence? Ex. Using AI drive-thrus seems much faster, a new trend driven by technology. Make a sentence using the phrase.
DISCUSSION QUESTIONS:
- Do you think A.I.-powered drive-thrus will improve the customer experience, or will they make it less personal? Why?
- Should fast food companies prioritize speed and efficiency over human jobs when implementing A.I. technology?
- Would you feel comfortable ordering from an A.I. drive-thru, or do you prefer interacting with a human employee?
- What are the potential benefits and risks of using A.I. in fast food ordering systems?
- How can companies balance technological advancements with the need to maintain human jobs in the industry?