B2 – Upper Intermediate
How important is it really to take care of the customers’ needs? Customer service is making sure a customer is rendered superior quality service and assistance before, during and after a purchase of a product.
Discussion Questions:
- Discuss Jackie’s recent customer service experience.
- What is the importance of having an excellent customer service?
- Do you think companies should invest more on this area? Why or why not?
- Talk about the best and worst customer service you’ve ever had.