B2 – Upper Intermediate
When a company goes through transition after a merger and acquisition, there are some negative impact on the business’s operations and in some cases, customer relations.
Read more to find out about how to provide effective customer service during M&A.
https://www.linkedin.com/advice/3/how-can-you-provide-effective-customer
Discussion Questions:
1. Explain the three challenges companies face during an M&A transition.
2. Have you ever worked for a company that underwent re-organization? Talk about this period.
3. Give some ways on how to ensure smooth M&A transition.