Virgin Trains Tops Rail Complaints List

_85971895_85971892

B2 – Upper intermediate

A study suggests that taking the train to work makes people happier. But what if you encounter inconveniences related to punctuality or reliability or ticket-buying facilities and others?

Find out why Virgin Trains topped the complaints list across all rail services in Britain.

Virgin Trains West Coast tops rail complaints list

Discuss:

1. How would you rate your city or country’s rail service performance?
2. Do you have a complaint or have you ever complained about the rail service in your city or country?
3. How else can the train service be improved in Spain?
4. What is your reaction on Virgin’s statement that complaints were not the ultimate measure of passenger satisfaction? What do you think is the true measure of commuters’ satisfaction?

0.00 avg. rating (0% score) - 0 votes

Related posts:

  1. Be Safe Around Trains B1 – Intermediate Trains are very convenient way to travel from one place to another....
  2. Japan Set For Invisible Trains B1 – Intermediate Japan is known for its technological advances. In 2018, the country will...
  3. Japan’s Population is Declining B1 – Intermediate It’s official. Japan’s populations is dramatically shrinking. After years of warnings about Japan’s...
  4. The London Underground B1 – Intermediate Here’s an interesting history about the train network in London. Read the...
  5. What’s On Your Bucket List? B2 – Upper Intermediate When was the last time you did something that you really...

4 replies on “Virgin Trains Tops Rail Complaints List”

First of all, I must say that I do not use the train as a means of transport on a daily basis, but I have family and friends that do and they confirm that Renfe’s intercity service in the metropolitan area of Barcelona is a complete disaster. Trains are mostly late, crowded and service cuts are very frequent. The only reliable line is the AVE (high speed rail) that connects the biggest cities.

Thanks for sharing your thoughts on this topic. Good work with your answer.

Here is a sentence you can improve a bit more:

Trains are mostly late, crowded and service cuts are very frequent.

Trains are usually late and quite crowded. Another thing is that the service interruptions occur very frequently.

Until your next entry!

In my city there are two big companies giving the rail service. FGC is my preferred one, they are more compliant regarding timelines.
This one is mainly used during working days by students or workers that go to Barcelona city from other locations. The environment is very comfortable and you can plan the arrival time. I have only experienced some delays due to external incidents (weather, traffic accidents..) so I don’t have any complain for the service.

Thanks for expressing yourself well here. Look at the words you can use to give this sentence a little boost.

In my city there are two big companies giving the rail service.
> In my city, there are two big companies that provide rail services.

You definitely did great in writing your responses!

Leave a Reply

Only registered students can submit comments.