B2 – Upper Intermediate
On average, most employees spend almost 1/4 of their workweek going over all their work e-mails. Even though we use e-mails all the time, many workers still have the tendency to commit embarrassing mistakes when using e-mails as a way to communicate at work.
Read this article to know some of the most essential e-mail etiquette rules every employee must know.
https://www.inc.com/business-insider/email-etiquette-rules.html
Discussion Questions:
- Which rules did you not know or follow before?
- Do you agree or disagree that “it’s better to leave humor out of emails unless you know the recipient well”?
- Talk about your experience when miscommunication via e-mail occurred between you and a colleague or customer/client. What do you think are other ways to avoid misunderstandings when using e-mail as a means of communication?
- What do you do when you receive an e-mail that wasn’t meant for you?
- What is your reaction to: “Every electronic message leaves a trail.”?