Tag: Business English

Wildlife Travel Agent Drops Zoo Trips

B2 – Upper Intermediate

Going on package tours sound really interesting. However, if these trips include activities that endanger animals and violate their rights, is it still worth it?

A travel agent in Brighton is changing things by adapting “responsible tourism”.

To read more about this, click the link below.

http://www.bbc.com/news/business-39479367

Discussion Questions:

  1. What did the company “Responsible Travel” do and how do you think this would impact their business?
  2. What is ‘responsible tourism’? What are your thoughts on this?
  3. Do you agree or disagree that “Keeping animals in zoos is inhumane.“? Explain your point.
  4. Why is it important to protect animals and as well as their rights?
  5. Have you ever gone on a package tour that included animal attractions? Kindly talk about it.
  6. What are the pros and cons of going on package tours?

Achieving Work-Life Balance

C1 – Advanced

Work-life balance refers to the balance between a person’s career and his or her personal life. Many people work longer hours and have fewer holidays and days off, in part because of globalization, outsourcing, and a loss of job security. As a result, employees have less time for personal interests, friends and family. Such an imbalance can lead to reduced productivity, depression and high levels of stress.  Although the employee makes the choice to work longer hours, the corporate culture is also responsible. Companies should educate their workers on the importance of a healthy work-life balance.

Watch the video carefully and be able to answer the discussion questions below:

http://www.englishwithjo.com/business-english-work-life-balance/#more-1994

Discussion Questions:

  1. Do you have a good balance between your work and personal life? If yes, how do you achieve it?
  2. Do you like working under pressure?
  3. What deadlines do you have to meet in your daily life?
  4. Are you good at managing your time?
  5. Do you ever delegate tasks when you get too busy?
  6. Have you ever worked over the weekend to meet a deadline?
  7. Have you ever missed an important social or family event because of work?

Consumer Protection

B2 – Upper Intermediate

Consumer protection is an important part of any business. It allows fair transaction between buyers and sellers.

This activity will help increase your business vocabulary and practice your sentence construction. Click on the link below and be ready to have a speaking activity. Discuss the vocabulary words then answer the discussion questions.

https://www.businessenglishresources.com/learn-english-for-business/teachers-section/conversation-lessons/business-english-conversation-lessons-consumer-protection/

Discussion Questions:

  1. Which product bans do you agree/disagree with in your country? Why?
  2. What type of consumer protection laws does your company need to know about? How do these laws affect your company?
  3. What are your thoughts on anti-trust laws?

Google Will Use Renewable Energy

B2 – Upper Intermediate

In an attempt to reduce the impact of global warming, many organizations are looking at using renewable energy. Google is one of them.

Google wants aims to shift to renewable energy by 2017 in order to power all their data centers and offices.

Read the article below and be ready to talk about technology. Share your thoughts as well.

https://www.voanews.com/a/mht-google-says-will-use-100-percent-renewable-energy/3625221.html

Discussion Questions:

  1. What are the benefits of using renewable energy?
  2. What are the disadvantages of using renewable energy?
  3. Do you think more companies will follow once a large company like Google shows that it is possible not to rely on fossil fuels? Why or why not?
  4. With wind farms and solar panels being expensive for its initial cost, do you think it would be cheaper in the long run for companies to do this? Explain.
  5. Is there a push in your country to go with renewable energy sources and electric vehicles? Why do you think this is the case?

Working Abroad

B2 – Upper Intermediate

Migrating to another country would be a breeze if we all spoke one language and had similar cultures. However, once you leave your home country, you start to realize that things are actually very different.

There are many differences among various cultures across the globe. Your ability and willingness to cope with these differences determine how your experience will be like living and working in a foreign country.

Watch the video below and be ready to answer the questions that follow.

Discussion Questions:
1. Do you agree with the speaker that the best way to compete and succeed in today’s economy is to move to other countries?
2. What are the main reasons people move abroad?
3. What are some of the benefits of working in another country?
4. What do you think are the main challenges people face when working abroad?
5. When is the best time and What’s the ideal amount of time to work abroad? Why?

Customer Service

B2 – Upper Intermediate

How important is it really to take care of the customers’ needs? Customer service is making sure a customer is rendered superior quality service and assistance before, during and after a purchase of a product.

Discussion Questions:

  1. Discuss Jackie’s recent customer service experience.
  2. What is the importance of having an excellent customer service?
  3. Do you think companies should invest more on this area? Why or why not?
  4. Talk about the best and worst customer service you’ve ever had.

Business Podcast – Selling Nostalgia

B2 – Upper intermediate

There are many things that one considers when buying certain products. Is connection to tradition something that makes you buy a product?

In this lesson, listen to the podcast and discover how some producers use tradition as a marketing campaign.

Discussion Questions:
1. How are traditions used as a means to make people buy some products?
2. What are the factors you consider when you are buying a product?
3. Talk about one product / service offered by your company. How would you sell it to someone?
4. Do you follow New Year’s Eve traditions like drinking Spanish champagne and eating 12 pieces of grapes?

Ways To Drive Traffic To Your Website

B2 – Upper Intermediate

Almost everyone in the world is on the world wide web nowadays. Doing business online has never been more important for businesses in offering their products and services and for reaching out to their target markets.

Read the article below and be ready to answer the questions that follow.

https://www.forbes.com/sites/robertadams/2017/04/10/23-proven-ways-to-drive-traffic-to-your-website/?sh=668d84ec2654

Discussion Questions:
1. What do you think of Jeff’s idea to compete against yourself? Do you think this would work?
2. What are the benefits and drawbacks for a business to go online?
3. Does your company do business over the internet?
4. What features do you look for in a website when doing some transactions?
5. How do online businesses make the market competitive?

How to Sound Credible

B2 – Upper Intermediate

Being credible can greatly affect our professional career.  Lack of it will make it difficult for us to have a good deal with clients.

What is credibility and how important is it? Click on the link below to listen to the podcast.

Skills 360 – How to Sound Credible (Part 1)

Discussion Questions:

  1. What is the audio saying about credibility? How would you explain credibility?
  2. Why is credibility important to an employee and to a company?
  3. How do try to maintain your credibility at work?
  4. Why are company principles and values important? Name one corporate value that you think is the most important to uphold at all times and why do you think it is important.
  5. Explain the importance of admitting mistakes? What should you do after committing one?

Speaking Activity: Talking Business

B1 – Intermediate

This speaking activity will give you phrases and dialogues you can use when on the telephone, during meetings, while having a presentation and making negotiations.

For every topic, there are recorded audios and scripts.  Remember the phrases that are useful for conversations.

Talking Business