B2 – Upper Intermediate
Cancellations, especially last-minute ones, are the bane of the hospitality industry as a whol,e but most places will offer a refund if you have a reasonable excuse.
Read the article to know what to say and do to get a difficult hotel refund.
Vocabulary Questions:
- Define the expression “life gets in the way“, “Pandemic or not, sometimes life gets in the way of your travel plans.” Use this expression in your own sentence.
- Define “to save a few bucks“, “When you request for a nonrefundable rate to be refunded you are essentially asking the hotel to disregard the risk that you took in order to save a few bucks.”. Use this phrase in your own sentence.
- Define “to have a better shot at something“, “We should note that it’s always left to the discretion of the hotel or booking site as to whether or not to give you your money back—these are just situations where you have a better shot at being successful.“. Use this phrase in your own sentence.
Discussion Questions:
- Do you prefer to call or email a hotel when you want to discuss something with them? Why is this the case?
- What are some reasons why people cancel their reservations?
- What do you usually pre-pay when you book a hotel?
- Do you know anyone who paid a cancellation fee? How much was it?
- What will you do if you have to cancel a non-refundable service?
- When was the last time you asked for a refund? Why?